Clinic policies

Farm Call Policies

In-Clinic Policies

All Farm Calls must have a valid credit card on file.
Our vets will not travel on closed roads regardless of the circumstances
By confirming a farm call appointment, clients agree to pay all charges associated with the appointment.
Emergency service to new-clients is by haul-in basis only.
Procedures available on farm may be limited based on each farm's facilities. Our vets do not sedate or anesthetize horses in below-zero environments except in extreme emergencies.

In-Clinic Policies

Payment is required at the end of each outpatient appointment.
All patients requiring overnight board (hospitalization, reproduction service, foaling service, or rehabilitation service) must pay the estimate as a deposit at the time of drop-off.
All final invoices are due at the time of patient pick-up.

General Information

Payment Due At Time of Service

Please have payment method ready at your appointment. We accept cash, cheque, credit card or e-transfer. All sales are final on services and pharmaceuticals.

For clients wishing to pay by E-Transfer:

E -transfers must be sent to info@elmcreekequine.com Please reference your invoice number on the memo of the e-transfer. E-Transfers must be received within 24 hours of the invoice being sent, or the credit card on file will automatically be processed for payment.

Call the office at (204) 436-2330 for return information on retail purchases.

Safe Space Policy

We have zero tolerance for any threatening behavior or inappropriate language. We do not tolerate harassment, discrimination, or threats. All instances of suspected or witnessed animal abuse will be reported to the Chief Veterinary Office immediately.

We take the safety and welfare of our patients seriously, and if your horse is not cooperative for evaluation, your appointment may be re-scheduled until better accommodations can be made (additional staff, different medication protocol, alternative facilities).