All appointments require 72 hours notice of re-scheduling.
Failure to provide adequate notice to re-schedule will result in a 25% non-refundable booking deposit required to re-book. Please note that this deposit is not a penalty and will be applied to the total cost of the appointment but will not be refunded if the appointment is cancelled or re-scheduled a second time with less than 72 hours notice. The booking deposit will be carried forward if the re-booked appointment needs to be rescheduled with adequate notice.
Appointments cancelled within 72 hours (and not rescheduled) will be charged a $100 cancellation fee which will be applied to the credit card on file at the time of cancellation.
Exceptions to Cancellation Policy:
Road Conditions – if roads are closed, all appointments will be cancelled without penalty or re-booking deposit required.
Winter Storm Advisory – if a winter storm advisory is in place for the travel period / location, haul-in appointments may cancel without penalty or re-booking deposit required.
Accident or Automotive Issue Enroute - haul-in appointments may cancel or re-schedule without penalty or re-booking deposit required if travel becomes unsafe.
This does not apply to maintenance issues with trucks or trailers that are discovered before loading; it is the client’s responsibility to ensure your truck and trailer is ready to haul well before your scheduled appointment time.
Other circumstances may be considered on a case-by-case basis.
